Our first experience of working with our clients

Time: October 27, 2023

Customer factory: *****

Number of factory workers: 200

Customer type: supporting factories around core cities

Customer volume: $200,000,000

Equipment purchased for the first time: Swiss-type lathe of JINN FA

Equipment purchased again: JSL-42AB

Products produced: electronic supporting equipment

Customer purchasing team: ***

Customer name: Luliia

Customer position: Technical Director

Customer name: Aleksandr

Customer position: Workshop Director

Customer service memory:

On October 27, 2023, I received Ms. Iuliia for the first time. She is a quick-thinking and humorous person, but she is very professional about technical parameters and product performance. I have to take it seriously.

She carefully introduced the purchase goal, and it is obvious that she values the cost-effectiveness of our equipment. This is related to the precision requirements of the products they produce and the product price attributes. She emphasized to me that the precision of a product is not the higher the better. The higher the product precision, the higher the maintenance cost.

On the 28th, after communication and discussion, our team recommended the JINN FA Swiss-type lathe JSL-42AB. When I sent the information of this model and another model to Ms. Iuliia. Although there was a time difference, she still responded to my message and discussed with us as soon as possible.

During the last communication, I recommended WeChat, an instant messaging software, and she downloaded and registered to use it. This made our communication more efficient. Ms. Iuliia said: This software is so convenient to use. It can directly convert voice into text, and text can be translated into the mother tongue. You can understand what the other party means with two clicks, and it’s all free.

Things went smoothly, and we didn’t even meet. We completed the transaction through the Internet and watched the machine tool pass through Changzhou International Port. Through the remote logistics platform, we learned that the machine tool arrived at Ms. Iuliia’s hometown.

In terms of installation and use, Ms. Iuliia and Mr. Aleksandr are both experts in the industry. Through remote means, we routinely told them about installation, use and maintenance.

The rest of the process went smoothly, which laid a solid foundation for the next purchase and inspection in China.

To be updated